At Bark, we believe in building relationships between groomers and clients. Each timeslot that you book is dedicated to you and your pet. Our groomers work on commission and each timeslot is valuable to our staff.
Late Fees
We understand that sometimes you may be late to drop off or pick up your dog due to unforeseen circumstances such as traffic or bad weather. We kindly ask that you call us if you are running late.
For drop off, please let us know if you are running late.
Late fees may apply to those over 10 minutes late and appointments may be cancelled if over 15 minutes late.
For pick up, please let us know if you are running late. We offer a 30 minute window, after that, there will be a $15 charge for every 15 minutes late.
No Show Fees
Emergencies, scheduling changes in our personal lives, etc.. happens to all of us at some point. We do ask you to respect your appointment and if you are unable to make it to your appointment to give us notice. Our groomers work on commission and as a result, they may lose income for that timeslot booked for you if they cannot fill it last minute.
New Clients
No show on first appointment - no longer permitted for 6 months and will require a $50 non refundable deposit if booking again plus a $50 no show fee for previously missed appointment at checkout.
Second no show - you will no longer be permitted to book an appointment at Bark
Regular Clients
First no show - $40 no show fee will be added to your next appointment
Second no show - $50 deposit will be required to book your next appointment + $50 no show fee at time of checkout.
Third no show - you will no longer be permitted to book an appointment at Bark